Lifetime Guarantee
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Lifetime Guarantee
We make all our headstones from the finest granites, guaranteed for life. All our memorials are made right here in America by Americans for Americans. This allows us to provide you a lifetime guarantee on your order, and you can rest assured your headstone will last well into the next century and beyond.
Every single headstone we produce is done to provide an excellent hand-finished, hand tooled granite memorial. We never use artificial dyes or other coloring agents and guarantee the color for life. These headstones are all inspected individually and guaranteed for their natural color, uniform shape and finish along with the highest quality etched photos and ceramics.
To guarantee that everything is produced exactly how you ordered it, we provide a proof of your headstone layout before commencing production. This is done free of charge, and should you encounter anything you need changed please let us know, we will then resend you a proof for approval before commencing production. We must have your signed approval before producing or shipping your order.
Before shipping your headstone, we document your memorial via a photo which we send to you with your tracking information via email once shipped. This allows us to guarantee you that your order was shipping in pristine condition, and should any damages arise during delivery, we can request the funds from the shipping company right away. This very rarely happens but it allows both you and us to be at ease that everything is done correctly, safe and secure. Your order is always protected for any damages during delivery.
We guarantee that we will replace your headstone if there should be any defects, such as, cracks, discoloration, flakes, or any other defect due to natural causes. We 100% cover every single aspect of your headstone and will gladly replace it should any issue arise from defects.
Keep in mind, PhotoHeadstones is not responsible for damage, vandalism or theft of your headstone under any circumstance that might result from acts or other omitted details outside the aforementioned guarantee. We only provide a lifetime warranty on natural causes, not Acts of God or other actions of other parties. This warranty does not cover vases, ceramic photos or paint applied to any order. Nor do we under any circumstance provide installation, cleaning or maintenance services and are not responsible for any fees incurred by you or the cemetery for said acts or occurrences.
This warranty is hereby given to the original purchaser and their heirs. It is valid in perpetuity and becomes effective upon purchase when the terms of service have been met by both parties. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
